We're happy to offer FREE shipping on orders over $100 USD to the 48 continental U.S. states. At Loft 816 we will do whatever it takes to make sure you love your order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period. Please fill out the return form found on the invoice from your order. Indicate what you are returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or Loft 816 credit. If you are asking for an exchange, we will send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you Loft 816 credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you are asking for a refund, you will only be reimbursed for the item(s) returned. The original shipping cost is non-refundable. Please note: You will be responsible for the shipping charges associated with sending the return back. All returned items must be in the original condition you received them in. We do NOT accept back washed items. If a washed item is returned, we will refuse it and ask you to pay to have it returned to you. If you have any other questions about returns please feel free to email us at: info@loft816.com In order to process your return, please include your name, email address and order number along with the items that you are returning.